Effective September 20, 2026

How patients consent to texts

Phoenix Wellness

Phoenix Wellness collects consent in person at the clinic. There is no advertisement, keyword, website form, or QR code for first-time opt-in. Agreeing to texts is optional. A patient who says no, leaves the SMS box unchecked, or whose record is marked do-not-text is never messaged and still receives care.

Verbal script

Staff read the following aloud and record the yes-or-no on the patient record before any text is sent.

Phoenix Wellness will send you text messages with visit reminders when your current plan is due, up to 5 messages per month. Msg & data rates may apply. Reply STOP to opt out or HELP for help. Privacy policy: https://phxcrm.work/privacy. SMS terms: https://phxcrm.work/sms-terms. Consent is not required to receive care. Do you agree to receive these texts at the mobile number you provided?

Paper intake form

This is the intake form used at the clinic. Name, phone, and signature are for care. The SMS box is a separate, unchecked, optional question. A patient can complete every other field and receive care without agreeing to texts.

Phoenix Wellness — Patient intake

First name

Last name

Mobile number

Email (optional)

Optional — text messages. Leave unchecked if you do not want texts. You can still finish this form and receive care.

I agree to receive text messages from Phoenix Wellness about visit reminders at the mobile number I provide on this form. Message type: visit reminders. Message frequency is up to 5 messages per month. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Checking this box is optional. I can complete this form and receive care without agreeing to texts. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Privacy: https://phxcrm.work/privacy. SMS terms: https://phxcrm.work/sms-terms.

Signature

Date