Privacy policy

Who we are

This Privacy Policy describes how Phoenix Wellness ("we", "us") collects, uses, and shares information in connection with our visit-reminder text messaging program and our public website at https://phxrecover.com.

A separate Notice of Privacy Practices describes how we use and disclose protected health information under HIPAA. This page is the SMS and website policy reviewers and patients are sent to when they opt in to texts.

You can reach us at 14360 SW 139th Ct, Miami, FL 33186; phone (786) 302-6104; email phxrecover@gmail.com; https://phxrecover.com.

Information we collect

When you become a patient or ask us to text you, we collect the mobile number you provide, your name, and your yes-or-no consent to receive visit-reminder texts. We also keep a record of opt-out and opt-in keywords you send (STOP, START, and the other carrier-required words).

We do not collect precise location, contacts, or other data from your handset in order to send these texts.

How we use mobile numbers

Phoenix Wellness uses your mobile number only to send the visit-reminder texts you consented to, to honor STOP / HELP / START requests, and to operate and troubleshoot that program.

Message frequency is up to 5 messages per month. Msg & data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We use a messaging vendor to deliver texts. That vendor processes your number only to send the messages we authorize and to handle the carrier-required keywords. We do not sell mobile numbers, and we do not share them with affiliates, advertisers, or lead generators.

Opting out and help

You can cancel at any time by replying STOP. You will receive one confirmation and no further texts unless you reply START. Reply HELP for help.

Consent to texts is not a condition of receiving care. You can always call the clinic instead.

How long we keep this information

We keep your mobile number and consent record for as long as you are a patient and for as long as we need a record that you opted in or out. Keyword opt-out is honored immediately.

Changes

If we change this policy in a way that affects how we use mobile numbers, we will update this page and the effective date at the top. The current version is always the one at this URL.